Details: Clients fly into Canton Akron Airport. Volunteers can greet incoming clients by the arrival hallway near the security check.
Address: 5400 Lauby Rd, North Canton, OH 44720
Parking: Short-term parking is readily available near the entrance
- Clients will be carrying large white plastic bags with "IOM" written on them in blue
- Client identity can be verified by their ID badge
- Clients should only ride home with volunteer or a relative that has been pre-approved by the caseworker
- Usually clients come with one large duffle bag per family member
Common Barriers and Solutions:
Problem: Delayed or canceled flights. Solution: Check flight status prior to leaving for airport. Contact Caseworker on call if flight is canceled.
Problem: Client baggage does NOT appear at baggage claim. Solution: Check the ticket counter for the airline. Often, refugee bags are delivered directly to the desk. If bags are not found, file a lost baggage claim.