Appointment:  If a client is placed with a primary care physician at Axxess Point, they should arrive to their first appointment approximately 15 minutes early.  Volunteers can help them sign in at the receptionist counter and then an intake worker will take the client's medicaid card and ID.  After this the receptionist will provide some paperwork for the client to complete.  It is good for volunteers to help fill out basic information such as name, DOB, SSN, Address.  Client documentation should have all of this information.  An interpreter will be present at the appointment so paperwork can be completed with the client and the interpreter whent he client is called back.  After the appointment be sure to note any follow up appointments or referrals.  This information MUST be communicated back to the caseworker. 

Clients Must Bring:  Medicaid cards, Travel Document (Photo ID - state ID can be used if they have it), medical history and vaccine documents.

Address:   1400 S Arlington St, Suite 38, Akron, Oh, 44306 

Phone: 330-724-5471

Parking:  Available at office building

Notes:

  • If a client is more than 10 minutes late the appointment will be canceled
  • Axxess Point has a phamacy inside the clinic where clients can fill presecriptions
  • If the client is missing work or Job Center placement, ask receptionist for an excuse letter

Common Barriers and Solutions:

  • Problem:  Follow up appointments are communicated to the client but not to the caseworker.  Solution: Please be sure to ask about any needed follow up appointments or referrals.  If possible, take a picture of any appointment cards and send to the caseworker.